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Carlos was on time, courteous and knowledgeable.
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Carlos Barrett is amazing! He is very efficient & very helpful! And he explains everything in detail and to my understanding! He answers any & all questions that I have until I totally understand the workings of the toilet! Thank you so much for sending such a conscientious employee! I am a very happy customer! Yours truly Eleanor 😀👏👍❤️
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Knowledgeable with a side of excellent personality. Took care of my plumbing problem quickly and efficiently. Explained the problem, the solution (with options), and final outcome. Felt comfortable and satisfied with the work. Great company and worker.
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An exceptionally excellent service experience!! Devin was terrific in explaining everything to me and what all my options were. He was very knowledgeable, so very pleasant and professional and an incredibly clean worker!!
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I give them five stars, customer service excellent, plumbing knowledge excellent.
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The guys were nice and did a good job with repairing the leaks. However, low water pressure was one of the reasons I called, which was never addressed. I still have low water pressure. They cut 2 gigantic holes in the sheetrock wall and took out some tiles in the shower wall which left 3 huge open gaps. They should have put something temporary there, like a piece of plastic or something to prevent the water from the shower from going into the hole in the wall. For the amount I paid of over $2000.00, I'm not happy or satisfied.
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Charles and Sam did an excellent job installing our recirculating hot water heater pump.
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excellant service.Bob explained everything he was doing
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I am very pleased with My Guy Plumbers, Matt C and Joe. Very professional accommodating and courteous. Explained everything in terms of cost, options. Will definitely be my first call for plumbing services in the future.
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Matt and Joe did an awesome job. They were great guys and I am extremely satisfied with their work!
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Matt was so patient with us in discussing and diagnosing the problem. He also went the extra mile in ensuring that my parents understood what was happening and even laying some vinyl over the flooring for them. He was truly incredible. I left right before they finished the job and I had a few questions afterwards and he and the office staff were incredible responsive and patient.
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Installed kitchen faucet, baskets strainer, and rebuilt toilet in Manchester nj
Arrived on site customer stated that they had a few issues going on. Upon inspection found that the toilet is running and needs a minor rebuild, which includes toilet flapper, fill valve, and new supply line. Customer would like to have kitchen faucet replaced with faucet that they had purchased. They also noticed a leak underneath the kitchen sink when removing all the cleaning products and found that the basket strainer is leaking as well. Gave options and customer would like to move forward with everything with membership. Performed all work stated above and everything appears to be in working order and there appears to be no leaks at this time. Collected payment. Gave $100 discount for free flapper replacement covered under membership program.
Arrived on site customer stated that they have no heat. On previous visit found that the power wire for the relay box was loose, trimmed wiring and put back in place and everything worked for approximately 3 weeks. Customer is having same issue now and it appears to be the relay box itself is starting to fail. When pushing on the board it turns on and off so there is a loose connection on the board itself not the power wire entering the box. Recommend replacement of the relay box. Gave options and customer would like to
Annual Plumbing Inspection completed. Hardness 3 PH 7.4 Pressure 43psi Chlorine .5ppm During the inspection I have located a few minor issues, home is on the smaller size, with only one full bath. All angle stops in the home are extremely hard to turn. There is one angle stop with an illegal compression tee fitting under the kitchen sink that feeds both hot water to the faucet and to the dishwasher. Under the bathroom sink, both shut off valves are hard to turn and the pop up assembly appears at on point it leaked, but there are no leaks at this time. Lastly, the dryer vent in the crawlspace has a huge trap from the flexible tubing. Customer has requested to have estimates built to resolve the issues located on the inspection.
Arrived to the home, customer stated that they have only lived in the home for two months and the home had been vacant for a while prior to them moving in. Ever since they moved in the water pressure has been very poor. Customer can not use more than one fixture at a time, if they do, the pressure drops to almost a trickle. The static water pressure in the home is standing at 65psi which is normal, but drops as soon as another fixture is being used. I diagnosed this issue as a valve not opened all the way or a potential issue with the water line from the curb stop to the home. I have found the curb stop valve, is located less than two feet from the homes foundation, and the tube is very rusted which pinholes. My theory behind this, is that the while the home was vacant the town maybe shut off the water under the window, now that someone now lives there, the curb stop is not opened all the way or broken. I advised to the customer to call the HOA to see what water company is their provid
Upon arrival customer explained that hose bib was leaking and possibly needed to be replaced. Customer also purchases bathtub 3 piece faucet to have us install due to existing one leaking when running both hot and cold. While inspecting customers concerns I was able to confirm that the hose bib was leaking and recommended replacement. I also recommended replacing the tub faucet and handles as well due to the leak. Installed customer supplied bathroom faucet as courtesy. Provided customer with estimate to install hose bib with shut off, tub faucet and bathroom faucet. Customer agreed to move forward with work. Had to cut access outside near hose bib. Put pack and screwed in siding. Made customer aware that due to condition of rubber gasket on hot side of tub supply the water pressure was not great and fitting should be replace. Supply houses are closed right now and we do not stock fitting needed to make repair. Will return when customer is available next to make repair. Customer was ,a
Installed new hose bib, tub faucet and handles, and bathroom faucet
Arrived on site client stated he had 2 toilets backing up that were both back to back. Upon arrival both toilets were filled to the top and it appears that other fixtures are draining. Left option to pull toilet and snake main. Client will need to speak with landlord for approvals. Will credit back the visual diagnostic with the work.
Arrived to the home, customer has recently purchased their home, and there are a few issues with the plumbing. Home has been flipped, and the waterfall faucet in the master bedroom leaks from the handle whenever turned on. The existing faucet is of unknown brand and replacement is recommended with a more popular manufacturer. The toilet in the hallway has a crack on it, the vanity has a crack as well, lastly, the shower valve is also of unknown brand. I provided options to install customer products or also a toilet provided by MyGuy Plumbing. If customer calls back to have us perform any service quoted, we will credit today’s diagnostic fee towards the cost of that servic.
Arrived on site to perform members annual plumbing inspection. As we were inspecting bathroom at the top of the stairs we discovered that the we were able to completely tilt toilet from floor, not currently leaking. However, we recommend pulling toilet to asses condition of flange and make repairs if necessary. In the same bathroom under the lav sink we came across a shut off valve that has a slow leak and another that is tough to turn. Due to this we recommend replacement of both valves. In master bathroom we found that on of the shut off valves under the sink was completely seized and recommend replacing. While inspecting water heater we saw that the cold side did not have an emergency shut off and informed customer and offered to build estimate to add one. Customer would not like to move forward at this time, says that his son will come by and see if he wants to take care of issues.
Ph8.0 Hardness 5 Psi 82 Arrived on site customer stated that they would like to have a whole home filter installed and a reverse osmosis installed underneath the bar sink. Upon inspection found that we will need to reroute the meter in order to tie in the prv, carbon/water conditioner and then tie back into existing water feed for the house. For the ro system we will be using existing cold faucet and capping off the hot line because customer does not want to drill into the counter tops. Gave options and customer will need some time to research the product before making a decision. Visual diagnostic fee waived. Mail invoice and atlas pamphlet to address
Arrived to the home, customer inherited this home from their father and the home failed the CO due to the existing water heater not having been inspected. I advised to the client that there are flex connections and sharkbite fittings at the top of the water heater being used for water distribution. I provided an option to hard pipe the water lines and change the blow off to the relief valve to copper as per code and to have MyGuy Plumbing stamp the permit. Disconnected and removed flex connections from the water heater. Supplied and installed new copper pipe and fittings at the top of the water heater. Secured my connections and turned the water on to check for leaks. There are no leaks at this time. Purged the system of air. Turned electoral back on to the water heater. *The electric is not up to code for the water heater because a quick disconnect is required. I have past off our Licensed electrician contact information for the client. *Client is aware that the permit fees are at t
Today we arrived on site to complete flushing of tankless along with doing our annual home inspection. For today custom we would not like to have home inspection completed they would just like to have their navies tankless flushed and the filter replaced. My guy plumbing replaced aqua pure filter along with descaling the unit. After the unit was descaling for 45 minutes my guy plumbing plugged the unit back in and ran hot water to ensure everything is working as should, as of right now everything appears to be working as should no issues.
Yesterday, we had recently attempted to replace the anode rod on the existing 40 gallon natural draft water heater. After the failed attempt, the client has called and stated that there is very little water pressure and the hot water is not hot. Client stated they had turned the ball valve back on and relit the pilot but the water throughout the home is still not hot. I arrived and drain water and discovered that there was large amounts of air in the system from the attempt of removing the anode rod, since you have to drain the tank to replace the rod. I ran all fixtures on the hot side only to remove all the air out off the system. The system had been air locked, with it being air locked, the system can not properly recover the heat on the system. I purged the system of air and there is not very hot water going throughout the home. I also reshifted the after heater back in it place since it was moved slightly from attempting to remove the anode rod. No 39$
